ec365 Terms & Conditions — Complete Guide
Please read these terms carefully before using the ec365 platform. All important information on account registration, bonuses, payments, betting rules, and responsible gaming is included here.
These Terms & Conditions ("Terms") form a legal agreement between ec365 and its users. By accessing the ec365 platform, creating an account, or using any games or services, you are considered to have given your full consent to these Terms. If you do not agree with any part of these Terms, please refrain from using this platform.
Definitions & Scope of Application
In these Terms, "Platform" refers to the ec365 website, mobile version, and all services provided therein. "User" or "Member" refers to any person who has registered with ec365 or is using the platform. "Operator" refers to the entity that manages ec365.
These Terms apply to all members residing in Bangladesh and using the platform. By accessing the platform, you confirm that you are using this service entirely of your own free will and that you are aware of the laws applicable in your area.
Amendments & Changes
ec365 reserves the right to change, modify, or amend these Terms at any time. If significant changes are made to the Terms, members will be notified via a notice published on the website. Continued use of the platform after any changes will be taken as your acceptance of the updated Terms.
Account Registration & Eligibility
Registration Requirements
To create an account with ec365, the following conditions must be met:
- You must be at least 21 years of age.
- You must provide accurate and up-to-date personal information.
- Each person may open only one account — multiple accounts are strictly prohibited.
- Creating or managing an account on behalf of another person is not permitted.
- The mobile number and email address you provide must be valid and active.
Identity Verification
ec365 may at any time request documents necessary to verify a member's identity. Failure to provide a copy of a national ID card or passport may result in the account being suspended. Withdrawal facilities may be restricted until the identity verification process is complete.
Account Security
It is your responsibility to keep your account password and login details completely confidential. You must not allow anyone else to use your account. If you suspect unauthorized access, contact the support team immediately.
Deposit & Withdrawal Policy
Accepted Payment Methods
ec365 currently accepts the following mobile banking methods:
- bKash — Bangladesh's most widely used mobile financial service.
- Nagad — The mobile financial service of the postal department.
- Rocket — Dutch-Bangla Bank's mobile wallet service.
- Upay — Uttara Bank's digital payment solution.
Minimum Deposit & Withdrawal Limits
The minimum deposit amount for each payment method is ৳100. The minimum withdrawal amount is ৳500. Withdrawals on ec365 are generally processed within 5 to 30 minutes, which is among the fastest of online gaming platforms in Bangladesh.
Deposit Rules
- Only deposit from a mobile banking account registered in your own name.
- Deposits through third parties are not permitted.
- Enter the correct amount and reference number when making a deposit.
- If you experience any issue with a transaction, contact the support team.
Withdrawal Rules
- Withdrawal requests can only be made from verified accounts.
- Winnings obtained from bonuses cannot be withdrawn until the wagering requirements related to that bonus have been met.
- Withdrawals will only be sent via the same method used to make the deposit.
- ec365 reserves the right to hold withdrawals in the case of unusual or suspicious transactions.
Bonus & Promotion Terms
Welcome Bonus
ec365 offers new members a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example, depositing ৳1,000 earns a ৳1,500 bonus, bringing the total balance to ৳2,500. Depositing ৳12,000 or more earns the maximum ৳8,000 bonus, bringing the total balance to ৳20,000.
Wagering Requirements
The wagering requirement for the welcome bonus is 15 times the bonus amount. This applies to the bonus amount only, not the deposit amount. For example — to withdraw winnings from a ৳1,500 bonus, a total of ৳22,500 in bets must be placed.
- A specific time limit applies to meet the wagering requirements — contact the support team for details.
- Some games may contribute partially or not at all toward wagering calculations.
- Bets placed from the bonus balance will count toward the wagering requirements.
General Bonus Rules
- Each member is eligible to receive the welcome bonus only once.
- Bonuses cannot be converted to cash or transferred.
- ec365 reserves the right to change, cancel, or withdraw any bonus offer.
- If evidence of bonus abuse is found, the account may be terminated.
- Taking advantage of bonuses through multiple accounts or from the same device is strictly prohibited.
VIP Program
The ec365 VIP program has four tiers. A weekly cashback benefit is provided at each tier:
- Bronze: Up to 0.4% weekly cashback.
- Silver: Up to 0.8% weekly cashback.
- Gold: Up to 1.1% weekly cashback.
- Platinum: Up to 1.5% weekly cashback.
Tiers advance through regular gaming activity. The latest details on cashback benefits are published on the platform.
Betting & Gaming Rules
General Betting Policy
Sports betting, live casino, slots, fishing games, and other games are available on ec365. Each game has its own rules, which are displayed in the game interface. Once any bet is confirmed, it cannot be changed or cancelled.
Sports Betting
- ec365's decision is final regarding changes to betting markets and odds.
- If an event is cancelled, the amount for the related bet will be refunded.
- In disputes regarding match results, data from the relevant gaming provider will be used.
- Betting on opposing outcomes of the same event (arbitrage) is prohibited.
Live Casino & Slots
ec365 features games from various leading providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. The RTP (Return to Player) of each game is determined by the provider and independently verified.
Technical Issues
In the event of a server outage or technical error during a game, ec365 reserves the right to void the result of the relevant round and will refund the bet amount if necessary. ec365 is not responsible for issues caused by loss of internet connection.
Prohibited Activities
The following activities are strictly prohibited on ec365. Engaging in any of these activities may result in account termination and forfeiture of all balances:
- Creating or managing multiple accounts.
- Registering using a false or another person's identity.
- Using any software, bot, or automated method to place bets.
- Exploiting system vulnerabilities or technical errors.
- Using the platform for money laundering or illegal financing.
- Placing bets using third-party funds.
- Attempting to influence the outcome of any cricket or sports event.
- Fraudulent or deceptive activities directed at other users.
ec365 reserves the right to report information to the appropriate authorities if suspicious activity is detected.
Responsible Gaming Policy
ec365 believes that gaming is a form of entertainment and should be enjoyed responsibly. We place the highest importance on the mental and financial well-being of our members.
Limit-Setting Features
Members can set their own deposit, bet, or loss limits from their account profile. Support for temporary breaks or self-exclusion is also available by contacting the support team.
- Setting daily, weekly, or monthly deposit limits.
- Temporarily closing the account for a set period.
- Applying for long-term self-exclusion.
Support & Advice
If you feel addicted to gambling or are concerned about your gaming habits, please contact the ec365 support team. Our support is available 24/7 in both Bengali and English.
Privacy & Data Protection
ec365 stores users' personal information with the highest level of security. Our platform uses SSL encryption technology, which keeps your financial and personal information protected.
Personal information is used only for service delivery, identity verification, and fulfilling applicable legal obligations. For details on disclosure of information to third parties, see our Privacy Policy.
- Your information is not sold for marketing purposes.
- Information is not shared with third parties except as required by law.
- Data retention and deletion policies are detailed in the Privacy Policy.
Account Closure & Termination Policy
Closure by the User
Any member may request to close their account at any time. In such cases, the existing balance is withdrawable, provided there are no outstanding wagering requirements and identity verification has been completed.
Termination by ec365
ec365 may terminate or suspend an account for any of the following reasons:
- Violation of these Terms.
- Evidence of fraudulent or deceptive activity.
- Provision of false information.
- Money laundering or suspicious financial activity.
- Evidence of account use by a minor.
If an account is cancelled due to a violation of the terms and conditions, the bonus balance may be forfeited. The return of any real deposit funds earned through legitimate means will be reviewed on a case-by-case basis.
Disclaimer & Dispute Resolution
Limitation of Liability
ec365 will not be liable under any circumstances for indirect, incidental, or consequential damages. ec365's liability is limited for any losses arising from technical issues on the platform, disruptions to third-party services, or unauthorized use of an account.
Dispute Resolution Process
If you have any dispute or complaint, please contact the ec365 support team first. Our team will review the matter as quickly as possible and provide a resolution. If a resolution cannot be reached, the matter will be escalated to higher authorities.
- Contact us: [email protected] (Email)
- 24/7 support is available via live chat.
- ec365's decision in resolving disputes will be considered final.
Applicable Law
These terms and conditions shall be governed by applicable law. In the event of any legal dispute, both parties will attempt to resolve the matter through negotiation.
Miscellaneous Provisions
Entire Agreement
These terms and conditions constitute the entire agreement between ec365 and the user and supersede any prior oral or written agreements. Only the matters written in these terms and conditions shall be considered binding.
Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, it will not affect the remaining provisions. The invalid provision will be reinterpreted as closely as possible to align with its intended purpose.
Language
The original language of these terms and conditions is Bengali. If a translation in any other language is available, the Bengali version shall prevail in the event of a dispute.
Contact
For any questions regarding these terms and conditions or ec365's services, please contact our support team:
- Email: [email protected]
- Live Chat: Active 24/7, in Bengali and English
These terms and conditions were last updated in 2026. By using the ec365 platform, you are considered to be aware of and fully in agreement with all provisions of these terms and conditions.
Want to learn more?
Read ec365's other important policies or speak directly with our support team.