ec365's Privacy Policy
This document provides a complete description of how your personal information is collected, used, and kept secure on the ec365 platform.
Introduction & Scope of Policy
ec365 ("we", "us", "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy ("policy") sets out how ec365 collects your personal information, the purposes for which it is used, who it may be disclosed to, and how long it is retained.
This policy applies to the ec365 website, mobile interface, and all related services. By creating an account or using the service on our platform, you are agreeing to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
We may update this policy from time to time. If any significant changes are made, we will notify you via your registered email address or through a notice when you access the platform. The date of the latest update will always be displayed at the top of this page.
What Information We Collect
ec365 collects only the information necessary to provide services, manage accounts, process transactions, and comply with applicable laws. The types of information we may collect are described in detail below:
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Username and password
Contact Information
- Email address
- Mobile number
- Home address (where required)
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history
- Deposit and withdrawal records
Technical Information
- IP address and device information
- Browser type and version
- Login duration and activity logs
- Cookie and session data
Gaming Activity Information
Information about your gaming history, bet records, preferred game categories, and time spent on the platform is collected. This information is used for responsible gaming monitoring and service improvement.
How Your Information Is Used
ec365 uses the information collected for the following legitimate purposes. We never use your information for any other purpose without your consent.
Account Management
Information is used to verify registration, secure logins, enable password recovery, and maintain the overall security of your account. Through age verification, we ensure that only those aged 21 or above are using the platform.
Transaction Processing
Financial information is used to securely process your deposit and withdrawal requests via bKash, Nagad, Rocket, and Upay, and to maintain accurate records of transactions.
Customer Support
Your account and transaction information is used to enable our 24/7 live chat and email support team to resolve your issues quickly.
Responsible Gaming
Gaming activity is monitored to identify potentially problematic behaviour and to provide assistance where needed. This is an integral part of our responsible gaming policy.
Fraud Prevention & Security
Technical and activity-related information is analysed to detect and prevent unauthorised access, money laundering, and fraudulent activity.
Service Improvement
Analytical information is used to improve the user experience, add new game categories and features, and enhance the performance of the platform.
Cookies & Tracking Technologies
The ec365 website uses cookies and similar technologies. Cookies are small text files stored in your browser or on your device that help our platform operate smoothly.
Essential Cookies
These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, validating security tokens, and remembering your language preference. Disabling them may prevent the platform from working properly.
Performance & Analytical Cookies
These cookies are used to analyse which pages of the website are visited most, where errors occur, and how long pages take to load, in order to improve the quality of the service.
Functionality Cookies
These cookies are used to remember your preferred game categories, display settings, and other personalised preferences, so you do not have to reconfigure them each time you access the platform.
Disclosure of Information to Third Parties
ec365 does not sell your personal information. We may share information with third parties only in the following limited circumstances:
Payment Processors
The minimum information required to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateways. These service providers are governed by their own privacy policies.
Technology Service Providers
Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, and others) and infrastructure service providers receive limited access to information only as necessary for them to provide their services.
Legal Obligations
Information may be provided as required by applicable law, court order, or a valid request from a government authority. In such cases, we will endeavour to notify you where legally permissible.
Fraud Prevention
Relevant information may be shared with specialised security services that assist in preventing fraudulent activity, but only for specific protection purposes.
Information Security Measures
ec365 has put in place industry-standard technical and administrative measures to ensure the security of your information.
SSL Encryption
All data transfers between our platform and your device are secured using SSL/TLS encryption technology.
Restricted Access
Only authorised personnel can access your sensitive information, and all access is recorded in logs.
Two-Factor Verification
If suspicious activity is detected on an account, an additional verification layer is activated to keep your account secure.
While our security measures are robust, no method on the internet is completely secure. We therefore ask that you keep your password confidential, do not share it with others, and avoid logging in on public networks.
Data Retention & Deletion
ec365 retains your information for as long as it is necessary to provide services or to meet legal obligations.
Active Account Information
All relevant information will be retained while your account is active. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law.
Account Closure Requests
If you wish to close your account, please contact our support team by emailing [email protected] or via live chat. All personal information, except that which must be retained due to legal obligations, will be deleted within a reasonable period.
Backups & Archives
Information held in security backups is systematically cleared and is not actively used beyond the designated retention period.
Your Rights & Controls
As a user of ec365, you have the following rights over your personal information:
Right to Access
You may request at any time to know what information we hold about you. We will provide a copy within a reasonable period.
Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. Accurate information also helps maintain a better service experience for you.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though information required to be retained due to legal obligations may remain.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. We will give such requests due consideration.
Protection of Minors
ec365's services are intended only for those aged 21 or above. We do not knowingly collect personal information from minors. Age verification during registration is mandatory.
If we suspect that a person has created an account by providing false information to bypass age verification, we reserve the right to suspend that account and delete the associated information.
Policy Changes & Contact
We periodically review this privacy policy and update it as needed. In the event of significant changes, users will be notified in a timely manner by email or through a notice on the platform. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.
If you have any questions, comments, or concerns about this privacy policy, please contact us through any of the following:
Email Support
Email us at [email protected] for any privacy-related requests or questions.
Live Chat
Our 24/7 live chat service is available in Bengali and English. Live chat is the fastest option for immediate assistance.
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